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Order Queries

How long does it take for your products to be delivered?

Delivery takes 3-12 working days depending on the location of the delivery address.

Delivery method

All deliveries are made using Australia Post’s eParcel delivery service. Under this system customers will need to sign for receipt of their order. If you are not at home at the time of delivery a card will be left by Australia Post directing you to the nearest Post Office for pick up.

How to order

We are taking orders through our secure website. Simply select a product and follow the prompts.

We are also supplying selected retailers. Please click here to find the store closest to you.

Website security

Yes, McArthur Natural Products utilises secure payment protection tools. Please note we have handled large numbers of transactions with no issues to date.

Payment methods

Unfortunately our system is currently able to accept payments by MasterCard and Visa only. We hope to allow the use of payments via direct debit, AMEX, Diners etc in the future. Please note that Australia Post provides prepaid or reloadable Visa cards that can be used to purchase the products online.

Alternatively, perhaps at this stage you could get a close friend or family member to order using their credit card and reimburse them. If the above payment methods are not suitable please contact us at info@mcarthurnaturalproducts.com or Live Help located in the top corner of the purchase products pages.

International orders

At present we are shipping throughout Australia, but unfortunately we cannot ship internationally at this time. We hope to ship overseas in the future. Please join our newsletter so that we can advise you of when we will be shipping overseas. It may be helpful to note that some of our customers have got around this issue by getting a friend or family member to order to an address within Australia. The friend or family member then re-ship the product overseas.

Problems with ordering using our shopping cart

If you are having difficulty in ordering using our shopping cart we can place a manual order for you. The quickest way to achieve this is to contact us on Live Help located in the top corner of the purchase products pages.

Cost of postage

Shipping costs are $9.95 for anywhere within Australia. Free shipping is given to orders over $100.

When is your credit card charged?

Payments for orders are automatically processed by our bank at the time of purchase.

Returns Policy

At McArthur Natural Products we pride ourselves on product quality.  We would like to hear from you if you have any thoughts concerning our products on info@mcarthurnaturalproducts.com.

If our products have been damaged in transit, this must be reported to us within 14 days of receipt via orders@mcarthurnaturalproducts.com. We guarantee a money-back refund if you are dissatisfied with our products provided the products are returned to us in the original condition in which they were received within 14 days of receipt.  For any return it is essential that you include a copy of your receipt and your contact details (including your email address).  Please phone our Perth admin office on (08) 9481 4076 to arrange all product returns.

Please note, in all instances McArthur Natural Products will not be liable for incidental or consequential damages or expenses incurred by the customer from the purchase of any our products.
 

Resellers
For all reseller enquiries please click here.